POWERED BY THE DENTISTRY NETWORK

5 habits of highly effective treatment coordinators

By Linda Drevenstedt, RDH, MS, and Jennifer McDonald

The purpose of a treatment coordinator, even if it’s in tandem with other duties, is to ensure completion of the cycle from the clinical diagnosis to a patient on your schedule who has made a clear financial agreement to pay for the treatment. All too often this step in the treatment acceptance cycle is taken for granted, foreshortened, or handled too matter-of-factly. Consider the typical patient dismissal. The patient is dismissed to the front office staff person. The efficient front office staff person has the treatment plan neatly printed out. It has the appropriate insurance information and calculation. It has the treatment plan with the fees. It has a bottom line amount that the patient will need to pay and an amount that the insurance is expected to pay. The business staff member presents this sheet to the patient and asks him or her to look it over and sign.

Now, this seems to be a very logical process. However, the opportunity for patients to go into immediate sticker shock as their eyes fixate on the bottom line is very high. Most patients have NO CLUE how much dentistry costs. Most staff members and dentists become laissez-faire about the fact that a crown costs $1,200.

Every patient who is diagnosed with treatment that totals the equivalent of your practice fee for a crown deserves a different process. The practice will have more treatment scheduled! Fewer patients will fall through the cracks. Your incomplete treatment printout from the computer will shrink.

What are the essential characteristics of a good treatment coordinator?

What are the 5 habits of highly effective treatment coordinators?

Read the entire article here.

Previously published in Dental Economics.



Related Articles

Excellent patient hospitality will help your dental practice shine

07/23/2015

It may be hard for patients to distinguish dental practices. That's where outstanding patient hospitality comes in. Be sure all staff members are trained to take special care of patients, and your practice will thrive.

Proper recruiting procedures can help dental practices find perfect team members

07/22/2015

Dental offices need to take some preparatory steps in order to bring in the right team members. Having some human resources guidelines in place will make each hiring process go smoothly and productively.

A subject we tend to avoid in dental practices: How in the heck did we get a hierarchy?

07/22/2015

Like it or not, there's usually a heirarchy in the dental practice, and dental assistants are usually at the bottom of the totem pole. But let's take another look at that from the perspective of a dental assistant.

DANB’s Salary Survey results are in

07/22/2015

DANB’s 2014 Salary Survey results show how DANB certification impacts dental assistants in many ways, both personally and professionally.

Stay Connected

Subscribe to Dentistty IQ's Newsletters

1421 S. Sheridan Road
Tulsa, Oklahoma 74112
PH: 800.331.4633