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    • Language Of Hygiene
    1. Dental Hygiene
    2. Career Development

    It's time to learn the "Dental Distinctionary"

    Sept. 24, 2014
    This will help you “see and experience subtleties of language.”

    One of my first coaching mentors, Thomas J. Leonard, wrote an educational resource called “The Distinctionary.” It helps readers “see and experience subtleties of language.”

    Language Of Hygiene
    When coaching dental teams, there are some words that can build connections and others that can trigger resistance. I know many of you have read that the words we use contribute only 7% to the effectiveness of our communication. I reply to that statement with – How would our profitability be affected if we could influence and impact 7% more patients to say YES to the treatmentthey need?

    Here are simple word distinctions. The first of the two terms is generally less clinical and more “relationship building.” Nothing is "wrong" with the second terms, they are simply less general.

    Reception area vs. Waiting room
    Radiographs vs. X-rays
    Complete procedure vs. Prep and seat
    Tooth colored restoration vs. Composite, inlay, etc.
    Predetermine vs. Preauthorize
    Escort vs. Take
    Periodontal therapy vs. Root planing or scaling
    Hygiene service vs. Prophy or cleaning
    Rebate or discount vs. Maximum (insurance)
    One half or one third vs. 50% or 30%
    Approve vs. Sign
    Guidelines vs. Policy
    Looking forward to…. vs. Confirm or remind
    Treatment vs. Work
    Take care of vs. Pay
    Limitations or restorations vs. Do not cover (insurance)
    Recare or Continuing Care vs. Recall

    What are your favorite dental distinctionary words? I started a thread on the RDH eVillage Facebook page. So that we can ALL create more impact and influence, add your favorite dental distinctionary words below my post.

    Kristine Hodsdon

    Kristine A. Hodsdon, RDH, MSEC, is an international speaker and executive coach who consults and teaches on proven success solutions to master your money, marketing, and mindset. Her company, kristineahodsdon.com, provides virtual, customized training in these areas, and she is also a consultant and trainer with Pride Institute. She can be reached at [email protected].