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All Patient Relations Articles

Tuesday Tip from Pride Institute: What to say to patients who try to cancel

Mar 31, 2015 In order to reduce cancallations and no-shows, here is some helpful dial...

The importance of including dental website bios: Stop making excuses!

Mar 30, 2015 Bios are an important part of the dental practice's website, yet they ca...

Free mobile app helps dental practices reduce no-shows

Mar 27, 2015 Appointfix is a free Android app that helps independent service provider...

Tuesday Tip from Pride Institute: Your confidence level during dental case presentation

Mar 24, 2015 Having a good confidence level can make a difference in dental patient c...

Thursday Troubleshooter: How to handle patients who pull the "age card" to refuse treatment

Mar 19, 2015 It's becoming more frequent – patients who refuse treatment due to their...

10 things patients want from a dental practice

Mar 17, 2015 Face it. Most people don't look forward to a trip to the dentist. Here a...

How to nurture your dental 'flock'

Mar 12, 2015 Yes, new dental patients are wonderful, but dentists don't want to lose ...

Fast and easy 24/7 appointing: The hottest trend in dentistry

Mar 10, 2015 Don't lose patients from your dental practice because you do not have 24...

Delta survey notes parental difficulties with pediatric oral care

Mar 4, 2015 A new survey of more than 1,300 parents released by Delta Dental, in con...

25 awful things dental professionals actually said in front of patients

Mar 3, 2015 Losing patients? Getting a bad rap lately? Maybe it's because you said s...

How to reactivate inactive dental patients

Feb 23, 2015 Reactivating patients can be just as lucrative for your practice as find...

Stay productive with these dental appointment scheduling tips

Feb 18, 2015 There are different types of patients, and the most annoying are the one...

Survey shows 75% of parents miss key health milestone of taking children to dentist by age one

Feb 13, 2015 Survey highlights patients’ attitudes toward dentistry and concerns abou...

Thursday Troubleshooter: How to get team to help sole front office person with busy phones?

Feb 12, 2015 This frustrated front office manager would like help from the team when ...

Thursday Troubleshooter: To have a sign-in sheet, or not to have a sign-in sheet?

Feb 5, 2015 There are many benefits to greeting patients personally, but there are t...

How to overcome the hang-ups of patient surveys

Feb 4, 2015 Dentists should not avoid patient surveys. These are useful tools that c...

Survey says … how dental patients prefer to be contacted

Feb 2, 2015 Software Advice strives to help dentists by surveying patients about wha...

How do you get your message heard in a case presentation? With ‘sticky’ content

Jan 28, 2015 There is a lot of noise and information out there. How do make sure your...

Smile Drive campaign targets pediatric products during February

Jan 28, 2015 Throughout February during National Children’s Dental Health Month, Amer...

Tuesday Tip from Pride Institute: Saying “yes” when the answer is “no”

Jan 27, 2015 Do not automatically assume patients will not visit your office if you d...

12 gifts dentists can give patients on their first visit

Jan 23, 2015 You want to encourage patients to return to your office, and free items ...

Thursday Troubleshooter: What to do about perpetually late dentist?

Jan 22, 2015 This team has had it with their boss who is always late. They barely get...

Tuesday Tip with Pride Institute: Rethinking the confirmation call

Jan 20, 2015 Does your dental office appear desperate when placing appointment remind...

Tuesday Tip from Pride Institute: How to encourage seniors to receive dental treatment

Jan 13, 2015 Dental teams should not make presumptions about whether or not senior ci...

8 ways dentists can use their time more efficiently

Jan 9, 2015 There are several steps dentists can take to make their practices run mo...

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Every year, Dental Economics partners with Levin Group to survey thousands of dentists and publish a comprehensive report on the state of the profession. This information enables dentists and other dental professionals to see where they stand among their peers and identify the trends that are reshaping the future of dentistry.

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Pride Institute

Dr. Lou Shuman, DMD, CAGS, and President of the Pride Institute, is a noted expert in operational practice management and emerging technologies. He speaks frequently on these topics, with an emphasis on Internet strategy and digital marketing methods for dental practices. Information about his presentations is available in Dr. Shuman's Speaker Profile. Many of his previous presentations can be found on Dr. Shuman's YouTube Channel.