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Dear Boss: You completely humiliated me

May 12, 2022
The author of this month's Dear Boss was yelled at in a waiting room full of patients. How does your boss handle patient/staff conflict?

The Dental Office Manager Digest column “Dear Boss” is designed for office managers to be able to speak their minds by anonymously writing a “letter” to their boss. Send your letters to [email protected]. Depending on how many are received, your letter may take a while to appear in DOMD.

Dear Boss,

The fact that you believe your patients over your office manager and staff is unacceptable. You recently yelled at me and belittled me in front of an entire waiting room full of patients.

It all began because a patient said that I told her when she arrived that she'd be treated for a crown prep. The appointment was for an exam, and I knew that when I scheduled it. I communicated this to the patient on the phone. Instead, she came in and told you, the doctor, that I told her she would be treated the same day. Mind you, we never tell patients they will definitely receive same-day treatment unless you direct us to do so.

After the patient told you this, she ran over and started ranting about how this is a common problem and it needs to be fixed. To my knowledge, this is the only time this has happened. Unfortunately, you chose to believe the patient over your staff, which is unacceptable. When I voiced my opinion, you pulled me into the waiting room to make an example out of me to show our patients you have no tolerance for mistakes in the office. This was humiliating and made me feel like quitting. I hope no one else ever has to go through such a thing. It's exhausting and becoming too much to deal with.



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