MEDFONE, Inc. has been selected as the winner of the 2005 Customer Relationship Management (CRM) Award, one of the most prestigious honors in the industry, for its outstanding customer service. This is the second time in the last three years that MEDFONE has received this prestigious honor.
The coveted CRM Award from TMC and Customer Inter@ction Solutions magazine is presented to companies whose products or services have proven invaluable in helping their clients implement successful CRM strategies and maintain customer relationships from acquisition through retention. Awards are based on hard data facts and numbers demonstrating the improvements that the winners' product has made for a client's business.
"This award is an honor," said MEDFONE President and Chief Operating Officer Jay Moses. "We strive to provide excellent service to each and every client, and to help them meet their sales and services goals. The CRM award is a testament to the work of the managers and agents at MEDFONE, and to the philosophy of the company."
MEDFONE was recognized for a campaign undertaken on behalf of one of its County Department of Health clients. MEDFONE was "responsible for developing and implementing a centralized appointment desk to manage the county's large telephone call volume. Currently, MEDFONE is successfully managing more than 1,000 calls per day for eleven community health centers in the County.
Ninety-two percent of the inbound calls received generate appointments," according to TMC and Customer Inter@ction Solutions magazine. "The County has been able to free-up staff to work more efficiently in the health centers and clinics."
"This program has been both challenging and rewarding for MEDFONE," said MEDFONE President Jay Moses. "There were many enhancements and changes as we helped the County to centralize their program and create uniformity across all of their centers. The client and MEDFONE could not be more satisfied with the success of the program."