121QA software

Building and sustaining a profitable business depends on how satisfied customers are and how likely they are to come back and recommend a practice.

Stop guessing about the quality of service, and whether or not--or what--satisfies customers.

121QA software includes Web surveys, a database, and diagnostics all-in-one. See where a practice excels and how to improve on one easy-to-read scorecard.

A practice can:

• collect actionable feedback
• know where its service falls below expectations
• make quality improvements that increase profitability

Turn a good practice into a great business.

For more informatio, go to www.121QA.com.

To read more about customer satisfaction, go to customer satisfaction.

To comment on this product, go to community.pennwelldentalgroup.com/.