Th 0711do Asst

Assistant: Lisa Zalovick

Nov. 1, 2007
Dental Practice Administrator
Washington D.C.

Dental Practice Administrator
Washington D.C.

Tell me about some of the things you do in your practice to make sure the patient feels special.

My highest priority is to ensure that every patient who calls our office or walks through our door feels genuinely welcomed and comfortable. I believe that continually fine tuning every system in our practice until they run as effectively as possible, makes our patients feel special. The thought and care put into making our patients’ visits as uncomplicated as possible tells them that we respect them and their time.

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Listening to patient preferences and learning about past dental experiences also helps us to create a comfortable atmosphere for each patient. I ask our dental team members to pay close attention to individual preferences and do their very best to honor the requests made by patients. We want them to know that we are not just gathering information, but actually listening.

What do you love most about your job?

After two decades of working in the same practice, everyday is a lot like a family reunion! I have known many of our patients for a very long time and I have been there with them through marriages, births, illnesses, and, on many occasions, miraculous recoveries. I take great pride in creating the extraordinary patient experience for each patient, my goal being to make dental treatment a positive experience for every patient.

Working alongside Dr. Everett Schneider, who provides excellent dentistry and has a passion for creating beautiful smiles, makes what I do a pleasure. We have a deep mutual respect which creates a strong foundation for our successful practice. The synergy created when a dentist, his practice administrator, and all other team members embrace a common mission and hold one another in high esteem, creates a powerful force.