Tuesday Tip from Pride Institute: Good bosses must face confrontation in their dental practices
To be successful at confrontation, a leader should have these characteristics:
• Trustworthiness – Trust is earned in the past and called upon in the future. Does your team member have a basic underlying trust in your character and your motives?
• Good intentions – Are you doing this for the other person or for your own agenda? Check your intentions to make sure you’re not confronting. Don't try to conform the person into your own vision of the situation.
• Sensitivity – It is hard to be on the receiving end of a confrontation. Be a good listener and use what you know about the team member to state your comments.
• Courage – This is very important. Are you willing to be uncomfortable and make others uncomfortable? Are you willing to be wrong? Are you willing to hear things about yourself that may be unflattering yet true?
For your team and your practice, make a commitment to exercise your leadership skills by using constructive confrontation. Do you care enough about others to share with them what they need to do to be team better members? One of the most sincere compliments you can pay other people is to care enough about them to overcome your own fears and discomfort in order to help others grow.
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Tuesday Tips from Pride Institute are provided weekly on their Facebook page as well as in this column in DentistryIQ. To ensure you don’t miss any of Pride Institute’s proven methods to take your practice to the next level, visit prideinstitute.com, and like them on Facebook.