Patients prefer e-reminders

Nov. 22, 2011
Dr. Larry Emmott explains how technology can come to the rescue in helping to reduce or eliminate no-shows.

By Larry Emmott, DDS

No-shows, a classic issue which has plagued dental practices since the time of good ol’ G.V. Black.

No-shows are frustrating and expensive. You can get militant and charge patients if they no-show. That’s a great way to create pleasant Kumbayah relationships.

You can be proactive and call everybody on the schedule a few days in advance. This is great because it keeps the staff busy — not productive — just busy. Many if not most patients never answer the phone and when they do it is a convenient chance for them to cancel.

Technology to the rescue ...

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