Difficult dental patients: The crabby, entitled—and worse
You know you've had those patients—everyone has. But there are a lot of resources and strategies to help you gain insight and manage even the most difficult dental patients.
It’s the rare health-care professional who won’t have their share of challenging patients. Managing those appointments isn’t a matter of if so much as when, and how.
But it can actually be rewarding to win over crabby, entitled, or even plain jerky patients. Read on for some practical advice on how (or even just to commiserate)—and learn what's really making most of them act like that.
Elizabeth S. Leaver was the digital content manager for Endeavor Business Media's dental group from 2021-2024. She has a degree in journalism from Northeastern University in Boston and many years of experience working in niche industries specializing in creating content, editing, content marketing, and publishing digital and magazine content. She lives in the Boston area.