I’m working through my day and, as I swing by my desk, I see there's a negative "Not even a 1 star" review from a patient who, suffice it to say, is a tad in need of TLC. I have two options: (1) let it stop me in my tracks, or (2) dissect it for what it really is, learn from it, and keep going. I chose to do the latter because, in this case, the patient was high on emotion and one I wasn't really sorry to see go. Sometimes patient/doctor relationships don't work, and that’s OK. It's the ones we cultivate amazing relationships with that make our jobs worth it.
All in a day’s work ...
Keep crushing it, peeps! What stories do you have with regard to patient reviews—good, bad, or indifferent?
Stacey L. Gividen, DDS, is editorial co-director of Chairside Daily. She is a graduate of Marquette University School of Dentistry and is in private practice in Hamilton, Montana. Dr. Gividen is a guest lecturer at the University of Montana in the Anatomy and Physiology Department. She is a contributing author for DentistryIQ, Perio-Implant Advisory, and Dental Economics and serves on the Dental Economics editorial advisory board. You may contact her at [email protected].