I got a one-star review

    Jan. 3, 2024
    Dr. Pamela Maragliano-Muniz explains the steps she took to communicate with a patient who gave her a poor review. Could this strategy help you too?

    I got my first negative Google review. A miscommunication resulted in poor communication with our patient, but I believe I’ve come up with a way to handle the issue.

    The first thing is to respond to all reviews—good and bad. I’ll share the backstory for this situation as well as my “rubric,” if you will, for responding to negative reviews in this video. Perhaps this strategy will help you if you find yourself in a similar situation.

    You might also be interested in: The only permissible ways to respond to dental patient reviews

    Editor's note: Originally posted in 2021 and updated regularly

    Pamela Maragliano-Muniz, DMD, is the chief editor of Dental Economics. Based in Salem, Massachusetts, Dr. Maragliano-Muniz began her clinical career as a dental hygienist. She went on to attend Tufts University School of Dental Medicine, where she earned her doctorate in dental medicine. She then attended the University of California, Los Angeles, School of Dental Medicine, where she became board-certified in prosthodontics. Dr. Maragliano-Muniz owns a private practice, Salem Dental Arts, and lectures on a variety of clinical topics. You may contact her at [email protected]. 

    About the Author

    Pamela Maragliano-Muniz, DMD

    Pamela Maragliano-Muniz, DMD, is the chief editor of DentistryIQ and editorial co-director of Through the Loupes. Based in Salem, Massachusetts, Dr. Maragliano-Muniz began her clinical career as a dental hygienist. She went on to attend Tufts University School of Dental Medicine, where she earned her doctorate in dental medicine. She then attended the University of California, Los Angeles, School of Dental Medicine, where she became board-certified in prosthodontics. Dr. Maragliano-Muniz owns a private practice, Salem Dental Arts, and lectures on a variety of clinical topics. You may contact her at [email protected].