What are your patients thinking?
- How long will I wait here?
- How long will this take?
- Will it hurt?
- That light is disgusting …
- Are those instruments clean?
- When’s the floss lecture coming?
Can you think of any more? More important, are you thinking about what your patient thinks when they:
- Walk in your door?
- Sit in your chair?
- Listen to you speak?
- Get a tx plan?
- Get a procedure done?
- See the bill?
The experience we provide either ignites our success or it puts out our fire; there is no middle ground.
Today’s challenge: Drop in ONE pro tip that helps you deliver an amazing experience that just might help a colleague do the same.
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Editor’s note: This article first appeared in Through the Loupes newsletter, a publication of the Endeavor Business Media Dental Group. Read more articles and subscribe to Through the Loupes.
