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Just an OM, on the hunt for her boss's common sense.

Dear Boss: Where's your common sense?

Nov. 17, 2023
The author of this month's Dear Boss is floored by a recent new hire who seems to be anything but competent.

The Dental Office Manager Digest column “Dear Boss” is designed for office managers to be able to speak their minds by anonymously writing a “letter” to their boss. Send your letters to [email protected]. Depending on how many are received, your letter may take a while to appear in DOMD.

Dear Boss,

You recently hired an associate and she is the worst dentist of all time. I have tried having a one-on-one meeting you and all you do is listen, nod your head, and look at me like I’m the one who is wrong. Then you do nothing about anything. I know I'm not a dentist and I don’t have a bunch of initials after my name, but it seems like common sense that you correct what is wrong in your office when the office manager brings it to your attention. I have worked for your dental practice for over 14 years and can't understand why you would hire an inexperienced dentist who just graduated from dental school. She has terrible bedside care and is rude to patients. She also has no idea how to do dentistry. I get that she has to learn, but she shouldn’t be learning on our patients. Some of the patients are upset that they get put on her schedule without an introduction. They had trust in you, and now some are choosing to leave the practice because they feel betrayed. She doesn’t know how to do a simple filling, and for some reason every tooth she works on becomes a root canal. I can't get over it. Sometimes I think I care more about the practice than you do.

More "Dear Boss": 

I don’t have control over associates or clinical staff—I'm only in charge of the front desk administration. I am completely lost as what I can do other than write this letter in hopes that you will see it. I hope it stands out and you begin to see things from my perspective. Change things or I won't be around for much longer.

Thank you,