Tip from the Trench: The importance of personal information

“I record personal information about patients in their chart that I can easily access later. There’s no better way to walk into the operatory with your re-care patient and be able to say, ‘How was your vacation to Virginia Beach? You mentioned that your family was planning a trip at your last visit.’ If you’re anything like me, I have a hard time keeping patients straight, remembering names, faces, and personal information. This helps me remember things and I'm able to access information easily before seeing a patient. By doing this, you’ll be able to build on the relationship of trust you’ve gained, and then when you start to speak about dentistry your patients will feel comfortable about doing more dentistry with your office.” – Anonymous tip from a reader

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