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Patient Relationships

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Thursday Troubleshooter: Is your dental practice legal in these two areas?

Just like any other businesses, legal issues affect dental practices. Here are two items recently brought to the attention of Thursday Troubleshooter. How does your practice measure...
July 9, 2025
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Clinical Hygiene

Troubleshooter: Hygienist upset at claims of painful dental cleanings

April 17, 2025
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Patient handoff: Doing it right

April 2, 2025
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How you and your staff can positively increase dental patient satisfaction

March 13, 2025
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Just in time for World Smile Day: Q&A with Dr. Maria Ryan, CCO of Colgate-Palmolive

Sept. 30, 2024
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What’s HIPAA got to do with it? New guidelines to protect patient privacy for your website and marketing

Sept. 16, 2024
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Patients' reasons why they can't commit to a dental appointment are many, so we've got some persuasive reBUTTals for you to try.Patients' reasons why they can't commit to a dental appointment are many, so we've got some persuasive reBUTTals for you to try.

Putting "but's" in the chair: Overcoming excuses

April 30, 2024
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Do your patients do the "amnesia walk"?

June 4, 2023
Brian Hanks, MBA, CFP
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Write your last letter to your patients the right way

May 10, 2023

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