Free audio program helps minimize failed appointments

Aug. 2, 2007
Two-disc practice audio program features management consultant Lois Banta.

COSTA MESA, California--CareCredit has developed a two-disc practice audio program, Minimizing Failed Appointments, featuring Lois Banta, one of dentistry's most popular and respected management consultants and CEO and President of Banta Consulting Inc.

Banta began her career in dentistry more than 30 years ago and today her informative and entertaining seminars give practices simple and practical methods for developing the processes and systems that result in increased efficiency and practice production.

On Disc One, doctors are given an overview of the issues caused by failed appointments and how they impact the practice not only in terms of lost time, but also in lost production, practice efficiency and team morale.

"No-shows and cancellations are at epidemic proportions. The industry average for failed appointments is 15%, which costs practices up to $30,000 per hygienist per year. And, if you factor in failed operative appointments, the loss can be over $100,000 per year," explained Banta.

Disc Two contains four Team Modules which instruct the team on improving scheduling processes and communications skills. The Team Modules can be completed in 15 to 20 minutes, depending upon the extent of the team's guided discussions.

Adjunctive materials for use by the discussion leader and team include a discussion guide, action plans, scripts, role-playing exercises and variety of other recommended tools and techniques. All are available free of charge at

"CareCredit is constantly listening to doctors and their teams to develop educational resources that enable them to meet the challenges of running a busy practice," explained Michael J. Testa, president, CareCredit. "We recently asked practices to rank their top management issues and the problem of failed appointments was one of their primary concerns."

For more information on CareCredit and/or to receive a copy of the free two-CD audio program, call (800) 300-3046, ext. 4519 (new to CareCredit) or (800) 859-9975 (if already enrolled) or visit CareCredit.