By Janice Hurley-Trailor, the Image Expert
We’ve heard, “If we want to understand someone, walk a mile in those moccasins” — or sneakers! Let’s apply that to our patient’s everyday experiences in the dental practice and take a look from the patient’s literal viewpoint. Look high. Look low. Look all around.
On the high side, when your patients are tipped back in your chair and they look up, besides that bright light shining in their eyes, what do they see?
- Old posters of cartoon characters?
- Leaky ceiling tiles?
- Twirling teeth on a mobile?
- Chipping ceiling paint?
- Old television screens?
- Other eyesores?
- The cleanliness of your own glasses or loupes
- The cleanliness of the overhead light
- The cleanliness of the protective glasses you hand your patients; no scratches please