CareCredit is expanding its educational library with a free practice management audio program, "Care is a Verb, Not a Noun," by Debra Engelhardt-Nash.
CareCredit, a patient financing company, is expanding its educational library with the addition of a new audio program, "Care is a Verb, Not a Noun," by Debra Engelhardt-Nash, Nash Institute cofounder and practice management expert.In the new audio program, Engelhardt-Nash shares practical advice on how to create patient advocates by establishing a culture of caring so that patients accept recommended care, return for ongoing treatment, and tell their family, friends, and coworkers about their dentist and team. Engelhardt-Nash inspires teams to engage patients by encouraging them to share their stories, treat patients like welcomed guests, and have successful financial conversations.
“Every day the dental team can make a difference in a patient’s life,” said Engelhardt-Nash. “And it’s done by not only delivering exceptional clinical care to patients, but also embracing care as a verb. This means everything we do can show patients we care about them, we appreciate them, and we are their advocates.”
CareCredit’s educational library features leading practice educators sharing insights on key practice management issues. “CareCredit continues to be committed to helping dentists and teams by connecting them to practical solutions on topics such as overhead management, attracting new patients, patient experience, and increasing referrals,” said Bete Johnson, senior vice president of strategic partnerships for CareCredit.
Practices that currently accept the CareCredit credit card can request a copy of this complimentary audio program by contacting their practice development team at (800) 859-9975 (option 1, then 6). Practices that have yet to add CareCredit as a financing solution can call (800) 300-3046 (option 5), to request a complimentary copy.
