By Lauren Burns, Associate Editor
March 18, 2013
-Tina Brown, Kimball Consulting, Inc.
Here are the three most valuable tips I have learned and applied from the Dale Carnegie Organization in Nurturing Relationships and Team building:
- Using the three C’s, do not criticize, condemn or complain. When someone has criticized your efforts, how has it made you feel? Catch someone doing something right – it is so much more effective.
- Give honest and sincere appreciation.
- Become genuinely interested in other people.
-Tina Calloway, [email protected]
If you’re wondering why your practice isn’t producing consistent results, you should consider a new morning huddle. Inspire, set the tone for the day, and establish daily performance outcomes for the entire team with the “Yesterday, Today, Tomorrow” format:
- Yesterday: What worked compared to opportunities for improvement
- Today: Scheduled appointments compared to daily primary outcomes, potential opportunities, emergencies, special needs, and referrals
- Tomorrow: Opportunities to avoid scheduling gaps
Complete the huddle by sharing your gratitude for the day. Investing in a simple 15-minute huddle is the best way to ensure better results.
-Gary Kadi, NextLevel Practice
-Judy Kay Mausolf, Practice Solutions
-Tammy McHood, Henry Schein Practice Solutions
-Adele Reische, Allana Smiles Foundation
-Mary Lynn Wheaton, Pride Institute
One of the most important elements of the morning huddle is the look back at the previous day. This allows the team an opportunity to reflect and learn. Good questions are:
- What key lessons did we learn?
- What do we want to celebrate about yesterday?
- Was it balanced and productive?
- Did we reach our production and collection goals?
- Did anyone scheduled for a pre-block appointment cancel or delay?
These opening questions focus the team on becoming a true learning organization and enable everyone to get the pulse of the practice.
-Sharyn Weiss, Pride Institute