by Roger P. Levin, DDSDentistry continues to evolve, and your staff’s skills need to evolve, too. Without a strong team in place, your practice will have trouble competing in today’s marketplace. To keep your team’s skills current, invest in relevant training for staff members based on their positions and abilities.Implementing a training regimen will help practices develop their teams to their fullest potential. The following steps should be part of any employee training program: 1. Designate a training day. The purpose of a training day is to develop staff members’ skills in needed areas. The dentist, with the team’s input, can select the appropriate topics, such as:
- Presentations by manufacturer representatives on new products incorporated into the practice
- A half-day training presentation by the computer software manufacturer
- A half-day OSHA update by a work-safety consultant or expert
- Presentations by accountants or CPAs for administrative staff
- What has gone right for the team member in the practice over the last six months?
- What can the team member improve upon during the next six months?
- In the team member’s opinion, how can the practice perform better?
- What additional training does the team member need?
To learn how to run a more profitable, efficient, and satisfying practice, visit the Levin Group Resource Center at www.levingroupgp.com — a free online resource with valuable tips, videos, ideas, and information. You can also connect with Levin Group on Facebook and Twitter (Levin_Group) for learning strategies and sharing ideas.