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Jan. 1, 2019
System intended to reduce costs by lowering the volume of eligibility request phone calls.

ORANGE COUNTY, California--DentalXChange, an Irvine, Calif.-based technology company that specializes in providing online solutions to connect dentists, patients, and insurance companies, has announced that Guardian Life Insurance Company of America will offer enhanced online eligibility capabilities through DentalXChange.

Guardian worked with DentalXChange to offer dentists the ability to use the company's online service to obtain the "Top 50 Elements," a list published by the Uniting the Industry Forum of the most requested pieces of information needed when verifying patient eligibility.

These enhancements will allow dentists to receive comprehensive patient plan details, help eliminate the need for time-consuming calls to the call center, and make the process of checking eligibility faster and easier. Using the online functionality, dental office staff can properly present expected reimbursement and co-pay information so
patients can make informed dental decisions at the time of service.

Director of sales named

"Guardian is committed to making it easy for dentists in our network to work with us and manage their patient administration, while also helping our members better understand their benefits," said Dr. Richard Goren, Second Vice President and national dental director for Guardian. "One of the ways to meet that commitment is by providing cutting edge, easy to use online services. DentalXChange helps us to do that."

"DentalXChange is excited that Guardian saw the added value in these enhancements," said LeAnn Eyres, DentalXChange director of channel partners and former committee chair of the UIF. "We are looking forward to additional insurance companies following as they see the benefits of our enhanced system."

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