COPENHAGEN, Denmark--3Shape, a technology leader in 3-D scanning and CAD/CAM software for dental applications, has presented a new LABcare program.
The program is a customer-centric business model that backs labs with an efficient support network, new technologies through annual upgrades, and access to training and other learning channels such as webinars and videos.
LABcare is part of a lab’s 3Shape Dental System and annual subscription.
“We designed our LABcare concept by carefully examining what labs truly need after going digital,” said Rune Fisker, vice president, product strategy, at 3Shape.
“We looked closely at our existing services and invested in optimizing each area while adding a range of new service offerings to create a program of uniquely high value.”
Added Flemming Thorup, president and CEO at 3Shape: “We believe that a lab’s CAD/CAM investment should maintain long-lasting, high value and that no matter the system chosen, successful application of digital technologies does not end with purchase and installation alone. LABcare is designed to help lab technicians exploit the full potential of their system, ensure optimal up-time, and not have to worry about their software’s ability to compete with other systems.”
3Shape’s LABcare helps labs stay competitive in an industry influenced by continuous technology changes and increasing regulatory demands.
3Shape’s global innovation center, with more than 140 developers, creates annually a new major Dental System software version. The version incorporates the accumulation of the previous year’s on-going market research, direct requests from labs, and interaction with dental professionals.
Access to annual system releases, plus continuous updates and changes, are included in 3Shape’s LABcare package. Releases and updates include new functionality, tools, more indications, added libraries, and beneficial interfaces to third-party systems.
The system upgrade concepts built into LABcare are to help ensure that once a lab choses a 3Shape system, it can rest assured that the system will continually grow stronger and more versatile rather than older. 3Shape additionally gives users access to various scanner trade-in programs, allowing them to upgrade their scanner and PC at attractive prices.
Ongoing training will help lab technicians exploit the potential of their system’s many functionalities. The 3Shape Academy provides access to training initiatives including free online webinars, extensive learning materials, and selected hands-on training courses.
The possibilities and features available in 3Shape’s Dental System increase every year, and the 3Shape Academy strives to ensure that 3Shape’s users have the opportunity to keep up-to-date.
LABcare gives subscribed users access to 3Shape’s worldwide support network that is structured to provide rapid assistance in their local language and time zone. 3Shape boosts its first-line reseller support network with its a second-line support force of more than 30 in-house experts who cover more than 12 languages.
3Shape has dedicated support and service centers in major regions--east and west coasts of the U.S., South America, Scandinavia, Germany, Italy, Poland, Ukraine, and China. 3Shape’s centers provide local hardware maintenance and diagnostics services performed by authorized technicians.
1. Major system and feature upgrades
A new system upgrade annually with new functionality, new design tools, new service options and new indications.
2. Regular improvements
Updates, additions, and minor changes throughout the year including libraries, interfaces, and new functionality.
3. Online information services
Access to 3Shape’s online Trainings Center with manuals and training videos. News, tips, and tricks plus relevant information directly to the user’s mailbox.
4. Knowledge and competence gaining services
Local hands-on training by 3Shape certified experts and open 3Shape training courses at selected events and 3Shape centers. 3Shape provides free online webinars for subscribed users.
5. Support and service backing
Access to worldwide support network with local first-line support provided by certified 3Shape representatives and second-line support force of 3Shape experts for special cases. Strategically placed Support & Service centers worldwide.
6. Access to 3Shape’s special “Scanner Trade-in” programs to upgrade the user’s scanner and PC.