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    1. Dentistry

    After-hours dental care: Who're they gonna call?

    Sept. 22, 2020
    How do you handle after-hours dental care—emergencies and otherwise? Do you have a protocol for letting patients know how to contact you again after treatment should they have further concerns?

    Four individuals who are not patients-of-record in my practice called for dental care over the weekend. This made me think about how we let patients know how to reach us after treatment if they have further concerns.

    What is your protocol for handling this, specifically for after-hours emergency or urgent care? How does your answering service get involved? Does your local ER have your contact info should they admit patients with dental emergencies?

    Drop me an email and let me know what works and what doesn’t in your practice.

    Listen to more in this video from Dr. Stacey Gividen at this link.

    Editor’s note: This video first appeared in Through the Loupes newsletter, a publication of the Endeavor Business Media Dental Group. Read more articles at this link and subscribe here.

    Gividen Stacey 2019 Cropped
    Stacey L. Gividen, DDS, a graduate of Marquette University School of Dentistry, is in private practice in Hamilton, Montana. She is a guest lecturer at the University of Montana in the Anatomy and Physiology Department. Dr. Gividen is the editorial co-director of Through the Loupes and a contributing author for DentistryIQ, Perio-Implant Advisory, and Dental Economics. She serves on the Dental Economics editorial advisory board. You may contact her at [email protected].