Gloves Off: New-patient phone calls—steps to a perfect ending
In this episode of Gloves Off, Dr. David Rice and Deana Zost, FAADOM, talk about what to ask on the phone call with a potential new patient and how to get a perfect ending to the call.
Most every dental practice wants more new patients, right? New patients come to us in a variety of ways, but often it’s that first phone call that makes all the difference.
Founder of the nation’s largest student and new-dentist community, igniteDDS, David R. Rice, DDS, travels the world speaking, writing, and connecting today’s top young dentists with tomorrow’s most successful dental practices. He is the editorial director of DentistryIQ and leads a team-centered restorative and implant practice in East Amherst, New York. With 27 years of practice in the books, Dr. Rice is trained at the Pankey Institute, the Dawson Academy, Spear Education, and most prolifically at the school of hard knocks. Contact him at [email protected].
Deana Zost, FAADOM, works with Patterson Companies, aligning custom software solutions for dental practices to streamline for business efficiencies, practice growth, and the ultimate patient experience.
