Gloves Off: New-patient phone calls—steps to a perfect ending

    June 7, 2022
    In this episode of Gloves Off, Dr. David Rice and Deana Zost, FAADOM, talk about what to ask on the phone call with a potential new patient and how to get a perfect ending to the call.
    , Chief editor

    Most every dental practice wants more new patients, right? New patients come to us in a variety of ways, but often it’s that first phone call that makes all the difference.

    Join us in this episode of Gloves Off, as we talk about the two essential pieces to this: what to ask and how to get the perfect ending.

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    Editor’s note: This article first appeared in Through the Loupes newsletter, a publication of the Endeavor Business Media Dental Group. Read more articles and subscribe to Through the Loupes.

    About the Author

    David R. Rice, DDS | Chief editor

    Founder of the nation’s largest student and new-dentist community, igniteDDS, David R. Rice, DDS, travels the world speaking, writing, and connecting today’s top young dentists with tomorrow’s most successful dental practices. He is the editorial director of DentistryIQ and leads a team-centered restorative and implant practice in East Amherst, New York. With 27 years of practice in the books, Dr. Rice is trained at the Pankey Institute, the Dawson Academy, Spear Education, and most prolifically at the school of hard knocks. Contact him at [email protected].

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    About the Author

    Deana Zost, FAADOM

    Deana Zost, FAADOM, works with Patterson Companies, aligning custom software solutions for dental practices to streamline for business efficiencies, practice growth, and the ultimate patient experience.

    Updated February 14, 2022