Can you "cancel" a bad patient? Absolutely yes! But there are good and bad ways to go about it.
First off, dentists, you have to have your team's back ... if you want them to stay.
If you're an associate or team member wondering if a patient should be dismissed, here's what to consider:
Consult your boss first. Know your boss's fears. They could be about losing money, a bad review, losing other patients, or the inner need to be liked by all. Maybe they worry that your reason for wanting to dismiss a patient might not be valid enough.
Frame your desire like this: Invite that patient to move on with an acknowledgment of that fear and why canceling them is a solution—not a problem.
Do you have a scenario or thought to share? Go to YouTube to leave a comment.
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