How a bad experience with a dentist made me a better writer

DAD Editor Kevin Henry shares a blog a friend of his wrote that is a good reminder for all of us in the customer service business.
Aug. 23, 2011

I have a good friend who is a busy, busy mom in the Boston area. She recently wrote a blog about taking her kids to the dentist and some not-so-great customer service she received. I thought you might find her words interesting and it might be a good reminder for all of us in the customer service business.

Click here to read the article.

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