Henry Schein broadens TechCentral Support Plan to include dental practices

Nov. 15, 2012
IT experts available to dental practices for real-time hardware and software support.

MELVILLE, New York--Henry Schein, a provider of health-care products and services to office-based dental, medical, and animal health practitioners, has announced the expansion of its TechCentral Support Plan to offer advanced technical support to dental practices wanting to simplify assistance for their networks, business technology, and software.

An annual TechCentral support plan starts at $99 per month for a typical office and provides around-the-clock server monitoring and network alerts, unlimited support calls, remote access problem resolution, and on-site support when required.

The TechCentral Support Plan offers an affordable option for real-time hardware and software support so dental practices can focus on patient care. The support plan simplifies technical support by enabling users to make a single call to resolve technology issues in their dental office, provide constant system monitoring, and alert office staff to hardware issues that may affect their practice.

"A TechCentral Support Plan is a lifeline to our experienced support team and eliminates the down-time many practices face by providing immediate access to business technology experts," said Robert Staub, director of Henry Schein TechCentral.

"Whether you have a simple question regarding Windows or complex multi-site networking issue, our team is available to help. What truly makes TechCentral Support unique is our close working partnership with dental technology and software vendors, like digital imaging equipment and practice-management leaders, which allows us to troubleshoot and solve problems quickly to restore practices to productivity."

TechCentral Support Plans include unlimited calls to the TechCentral Solution Center, where TechCentral experts identify and correct callers' issues over the phone or through a secure Internet connection to the caller's computer network.

As a result, TechCentral support resolves 90% of customers' problems remotely. If on-site assistance is needed, Henry Schein technical experts can be dispatched, for a fee, to provide local help and support.

Linda Heck, office manager of Dental Excellence in Independence, Mo., noted, "I can't tell you enough how great TechCentral support has been taking care of our office's issues. When I call my problems are resolved efficiently and quickly. The support technician I work with is always very patient with my many questions and is not afraid to explain and teach me what's happening [with our network] so I can be more comfortable running this very large office with 42 computers."

For more information, call (877) 483-0382, or visit www.HenryScheinTechCentral.com.

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