New CD helps dental practices increase number of new patients

March 25, 2008
CD explains how practices can implement proven communication techniques to help dental teams handle key first phone conversation.

COSTA MESA, California--CareCredit, a North American patient payment program, is offering a free educational audio CD titled "Drop the Shield and Appoint More Patients!"

The CD features experts Drs. Richard and David Madow. Recognized by dental teams for their fun and outrageous training methods, the Madow brothers operate an education and marketing company dedicated to helping dental professionals become more successful in their practice.

Each time a patient calls a practice to ask questions or schedule an appointment, it is an opportunity to increase production. Yet many dental teams put up an imaginary "shield" that prevents them from appointing these potential new patients.

In this audio program, the Madows share their insights on how practices can eliminate these "shields" with proven communication techniques that can help the team handle this critical conversation.

Using recorded telephone calls as examples, the doctors demonstrate the mistakes that many dental teams make on the phone, and what they can do to transform these into opportunities while minimizing failed appointments.

For more information, call CareCredit at (800) 300-3046 ext. 4519 (if new to CareCredit), (800) 859-9975 (if already enrolled), or visit CareCredit.

To read more about CareCredit, go to CareCredit.