Henry Schein, Inc. has announced the opening of the Henry Schein TechCentral Solutions Center to provide expert customer support for dental and office technology solutions. TechCentral brings together experts in Dentrix practice management solutions, computers, networking, the Internet and other business technologies, who work together as one team to provide each customer 360-degree support, not just single-product help. TechCentral offers customers one-number-to-call access to Henry Schein support experts who will answer questions and solve problems related to integrated dental office technology.
"Dental practices achieve greater office efficiencies, lower operating costs and provide better patient care when they invest in integrated, networked technologies," said Jim Harding, Senior Vice President and Chief Technology Officer of Henry Schein, Inc. "As more front office and operatory technologies integrate and rely on a rock-solid business network, dental practices need a trusted support partner who they can turn to for help. Henry Schein's TechCentral Solution Center now makes it faster and easier for our customers to get the expert support that they need without having to call several companies."
Henry Schein customers can call the TechCentral Solutions Center support line at (800) 522-2164 or learn more at www.henryscheintechcentral.com/sc. Customers with specific product support questions may also continue to contact Dentrix and TechCentral technical support teams through existing toll-free support numbers and web-based options.
"Excellent customer support is a long-term commitment we make to each Henry Schein customer," said Kevin Bunker, President of Henry Schein Practice Solutions. "Our holistic support of integrated technology starts with helping customers plan their hardware and software investments to match their business objectives, and continues with exceptional technical support to keep their practices running efficiently."
Headquartered in American Fork, Utah, Henry Schein's TechCentral combines experts from Henry Schein's Dentrix and TechCentral support teams to triage, diagnose and resolve problems holistically. In addition, TechCentral also incorporates Henry Schein's recently expanded development lab, where dental, medical and office technology manufacturers collaborate and test their products for tighter integration, higher reliability and faster implementation. The development lab allows Henry Schein to expand its line of TechCentral office solutions, which currently include end-to-end solutions for high-performance computers, office networks, scanning and printing, phone systems and audio visual systems.
