BIOMET 3i earns Frost & Sullivan award

June 16, 2008
Company recognized for customer service leadership.

PALM BEACH GARDEN, Florida--BIOMET 3i, a subsidiary of BIOMET, Inc. and a leader in the global dental implant market, is the recipient of the 2007 Frost & Sullivan European Dental Implant Customer Service Leadership Award.

BIOMET 3i earned the award for its facets of customer service including support, offering technology and services, effectively responding to customer needs, and monitoring and addressing customer feedback.

In terms of support, BIOMET 3i offers an array of professional educational programs for the dental team. Annually, more than 400 restorative and surgically focused programs are sponsored by BIOMET 3i or by a surgical practice and are designed to raise awareness of the multiple advantages of incorporating implant therapy into a clinician's practice.

"Whether new to strategic business planning or having a great deal of experience, BIOMET 3i offers tools for practices or laboratories to develop a plan that is right for them," noted Frost & Sullivan Research Analyst Dr. Bejoy Daniel. "The company has a dedicated professional development team and a comprehensive practice enhancement portfolio that includes tools for marketing, professional education and patient awareness and education to help implement its plan. In this way, the company provides its clients with outstanding technology and services.

"BIOMET 3i is extremely customer focused," added Daniel. "All of its customer service representatives have a dental background. In contrast, customer service personnel of some competing companies remain essentially order takers and are seldom able to help customers with technical issues. Moreover, BIOMET 3i operates a CAD/CAM Patient Specific Restoration Department to accommodate a patient's needs if the product is not available in the catalogue.

"BIOMET 3i bases its design process on customer feedback and documents objectives with the purpose of accurately capturing the voice of the customer. Before it embarks on new product development, the company strives to ensure that it captures the clinicians' views in the process, thus ensuring effective monitoring of feedback from both customer and clinician perspectives."

The Frost & Sullivan Award for Customer Service Leadership is bestowed upon the company that has demonstrated excellence in customer service leadership within the industry.

For more information, call (800) 443-8166 or (561) 776-6700, or visit the company's Web site at BIOMET 3i.

To read more about BIOMET 3i, go to BIOMET 3i.

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