By Lauren Burns, Associate Editor
March 18, 2013
-Gary DeWood, Spear Education
-Dr. Lee J. Harris, Harris Dental Solutions, [email protected]
-Beverly Hill, Jameson Management
-Dr. John H. Jameson, Jameson Management
-Penny Limoli, Limoli and Associates
-Dr. Kaneta R. Lott, Lott Seminars
-Robin Morrison, Dental Consultant Connection
Systems work best when employees feel appreciated. Appreciation is communicated in its own language. There are five languages of workplace appreciation. Some of the 50 ways to show appreciation:
- Receiving a note complimenting you on a job well done.
- Co-worker stopping by your office, spending a few minutes with you.
- Having a coworker offer help when they notice you need it.
- A gift that has a special connection to something you value.
Enthusiasm, commitment and a positive attitude can be part of your practice if everyone on the team appreciates appreciation!
-Fran Pangakis, Pangakis Consulting
Do not accept the economy as an excuse for light schedules and rejection of treatment. Look in the mirror. Honestly ask yourself and your team how you are all doing at transforming patient needs into wants by:
- Building greater patient trust and rapport
- Educating patients and establishing urgency for treatment needs
- Eliminating any phrases that minimize treatment needs
- Co-diagnosing with patients, using pictures and questions
- Having a precise hand-off of information between the hygienist and doctor
- Employing consults effectively for large cases
Lead your team. Arrive at concrete plans to improve in each area and track your success together.
-Bob Spiel, SpielConsulting.com
-Dr. Joe Steven, Jr., Kisco Dental
-Ross Vera, Pride Institute