Costa Mesa, Calif. — CareCredit is offering a complimentary educational audio CD, Accountability = Energized Teams and Satisfied Patients, featuring Dr. Rhonda Savage, chief operating officer of Miles Global, a practice management and consulting firm exclusively serving dentists.
"Accountability creates an environment where team members are empowered, energized, confident in their roles and responsibilities, and aware of the value they contribute to the team and patients," said Dr. Savage. In this audio program, she shares how accountability “done right” can improve communications, efficiency, and help the practice run smoother and more professionally.
“Accountability is a good thing,” says Dr. Savage. “When your team has clarity on what is expected from them and when, and are given the time and tools they need to succeed, they will be more engaged, more focused, and more productive. Accountability is easy to implement as a system in your practice and will lead to improved team morale and patient care.”
Dr. Savage shares her four-step system of empowering accountability, and outlines how daily coaching is a cornerstone of better team communication. She also details the proven “feel, felt, and found” technique, which can be used to enhance communication between team members and with patients. How to give effective performance reviews and the importance of celebrating individual and team success are also discussed.
Practices that currently accept CareCredit can request a copy of this complimentary audio CD by contacting their Practice Development Team at 800-859-9975. Practices that have yet to add CareCredit as a payment option can call 800-300-3046, ext. 4519 to request their complimentary copy.
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