Coast Dental deploys Demandforce D3 communications platform

Sept. 11, 2009
Platform launched in 115 practices to drive revenue and measure patient satisfaction.

TAMPA, Florida, and SAN FRANCISCO, California--Coast Dental and Demandforce have announced a multi-year agreement to roll out Demandforce D3 to 115 Coast Dental practices in Florida and Georgia.

Coast Dental, a dental provider in the Southeast, selected Demandforce after completing a 10-month pilot.

Coast Dental integrated the Demandforce D3 platform, a Web-based patient communications and marketing software platform, with practice management software to deliver targeted communications to patients via e-mail and text messaging.

The branded, customized messages help Coast Dental reactivate lost patients, retain existing patients, reduce no-shows, measure patient satisfaction, and establish an online presence. In addition to the D3 platform, Coast Dental utilizes Demandforce Enterprise to manage 115 individual office portals via a single user interface.

"Our pilot yielded impressive results," said Thomas Marler, CEO of Coast Dental. "Demandforce's multi-faceted platform has proven to be a much more effective means of communicating with our patients than any of the alternatives we have tried. The patient response has been overwhelmingly positive."

Adam Diasti, DDS, Coast Dental's president and dental director, noted some of the tangible results of the pilot.

"The recare reminders brought patients back to our offices that we hadn't seen in more than a year," Dr. Diasti said. "Our scheduled patients responded very favorably to the electronic appointment reminders and appreciated the opportunity to provide real-time feedback on their office visits."

Added Rick Berry, president of Demandforce, "Demandforce is pleased to add Coast Dental as our largest enterprise customer. Working with the Coast implementation team, we were able to successfully deploy all 115 offices in less than 45 days from start to finish. We are committed to delivering value to large group practices and believe this partnership establishes Coast as the clear leader in online communications and patient satisfaction."

The three-year agreement gives Coast Dental access to Demandforce's suite of products, including patient communications, reputational marketing, reporting, and analytics.

For more information, go to Coast Dental.

To read more about Demandforce, go to Demandforce.

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