Gloves Off: How to respond to “You’re not my normal RDH”
How do you respond to a patient who is concerned that you aren't their "regular" hygienist? Dr. David Rice and Katrina Sanders start off this episode with a real-life example.
Patients have a right to know who will be examining them. We need to instill trust in our patients and make them comfortable with us and their dental hygiene appointment.
Founder of the nation’s largest student and new-dentist community, igniteDDS, David R. Rice, DDS, travels the world speaking, writing, and connecting today’s top young dentists with tomorrow’s most successful dental practices. He is the editorial director of DentistryIQ and leads a team-centered restorative and implant practice in East Amherst, New York. With 27 years of practice in the books, Dr. Rice is trained at the Pankey Institute, the Dawson Academy, Spear Education, and most prolifically at the school of hard knocks. Contact him at [email protected].
Katrina M. Sanders, MEd, BSDH, RDH, RF, is a clinical dental hygienist, author, and international speaker. She is the clinical liaison to Hygiene Excellence and Innovation for AZPerio. Known as “the dental resultant,” Katrina is cofounder of the Core Group LLC, a boutique-style consulting firm focused on high-level standards, excellence, and production. She is the founder, CEO, and keynote speaker for Sanders Board Preparatory; a published author with Dentaltown and Today’s RDH; a columnist and advisory board member for Modern Hygienist; and brand ambassador for Dimensions of Dental Hygiene.
