When was the last time you actually enforced (and collected) that $25 no-show fee? Yeah, we'll wait. If you want to make sure patients understand the value of your time and services, you need to rethink your policy toward missed appointments from the ground up—maybe even reconsider what you think is OK to say to a patient who misses appointments.
More on no-shows: 8 ways to nix dental office no-shows
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