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This article originally appeared in Dental Assisting & Office Manager Digest. Subscribe to the monthly e-newsletter here.
Cancellations? No-shows? Unfortunately these patients are way more common than dental practices would prefer. But most patients usually call back with an explanation, or let you know when they can reschedule.
What about those patients who make no effort to get in touch with the practice following their no-show? What if they have a medical condition that makes it very necessary that they keep their appointment?
This letter will come in handy for clear and concise communication with those patients that you do not hear back from after they do not make it in for their appointment, despite your efforts to contact them. This letter clearly states your efforts to contact them, your concerns if they do not take care of their health, and the fact that the dentist will have to cease being their dentist due to their lack of communication.
Click here to download it now, and make your position with no-show patients crystal clear! You can also click on the image below to download the letter.